I ate lunch at Chick-fil-A yesterday. As I was eating my chicken tenders I noticed a teenager walking around the restaurant stopping at every table to ask if there was anything he could do to make that guest’s stay more pleasant. Be it refill their drink, get another packet of honey mustard sauce, or whatever.
How did this make me and every other guest feel? Cared for, special, like a valued customer. Then I wondered: how much better would a company’s culture be if leaders did this simple act each day? The answer… a lot better. Why? Because a top driver of employee engagement is an employee who feels like management cares. I can’t think of a better way to show that leaders care than for them to walk around the workspace, stopping at every cubicle, to ask if there is anything they can do to make that employee’s day or job more pleasant. Powerful stuff.
And easy. Every time I deliver my keynote speech, I say that employee engagement is not difficult. It’s as simple as meeting or exceeding your employee’s basic human needs. That’s it. Do this and you will capture people’s heads and their hearts, and they will stay and give you their all.
WHAT CAN I DO? Walk around your workspace, stopping at every cubicle, and ask each employee if there is anything you can do to make that person’s day or job more pleasant. If you have remote employees, call them on the phone. And once you see what a difference this makes, share your story with someone else in your organization and encourage them to follow suit. If Not You, Who?
Jill Christensen is an employee engagement expert, best-selling author, and international keynote speaker. She is a Top 100 Global Employee Engagement Influencer, authored the best-selling book, If Not You, Who?, and works with the best and brightest global leaders to improve productivity and retention, customer satisfaction, and revenue growth by re-engaging employees. Jill can be reached at +1.303.999.9224 or firstname.lastname@example.org.