In this instance, the mask-wearing passenger was taken off the plane and flew later in the day – not wearing a mask. Kudos to American Airlines’ staffers for immediately addressing the issue head-on, calming the hundreds of other nervous passengers. However, this is not how many organizations choose to manage issues.
In workplaces, problems tend to be swept under the rug because many employees do not have the confidence and courage to confront the perpetrator. Clearly, I’m not talking about a worker who enters your workplace in a gas mask, as that is probably a very unlikely scenario. But take for instance the employee who brings their dog to work when we know that some people fear dogs. Or the employee who can’t control their emotions and yells when they are angry.
provide a safe workplace, as this is essential for positive mental health and well-being, trust, productivity, and employee engagement. Therefore, you