Another airplane flight to speak in Atlanta, another message from Southwest Airlines’ fearless leader, Gary Kelly in the in-flight magazine. This month’s topic? Reliability.
The airline is on target to hit their 2016 on time performance target.
The airline has one
Last week I asked if you have the conviction to put your piece of the puzzle in place and lead an employee engagement revolution in your company or on your team. You are back, so my guess is you have
I read a fascinating opinion piece this week, written by CB Bhattacharya, director of the Center for Sustainable Business at the European School of Management and Technology in Berlin. He explains how leading companies are successfully boosting engagement through sustainability, which
The question “What are millennials doing wrong when it comes to their careers,” originally appeared on Quora – the knowledge sharing network where compelling questions are answered by people with unique insights. Here’s a compelling response, which will help you get inside the
I participated in a fascinating webinar last week led by Gallup, one of the world’s most respected research-based, global performance-management consulting companies. Gallup shared their latest findings on Millennials and Employee Engagement, which include:
· 93% of Millennials who quit their
Last week’s blog focused on the fact that there is an undeniable linkage between employee engagement and customer engagement. If the employee experience is poor, it will be difficult for employees to delight your customers.
So how do you ensure
The linkage between employee engagement and customer engagement is undeniable. As I wrote in my book, your customers will never love your company if your employees don’t love it first. If the employee experience is poor, it will be difficult
If you work in certain professions, beware: Your co-workers may be egomaniacs. According to a survey of more than 380,000 workers across 480 professions released by compensation research company Payscale, 74% of private chefs, 72% of CEOs, and 65% of
On a recent flight on Southwest Airlines, I leisurely opened the in-flight magazine. Imagine my surprise and delight when I saw that the President & CEO’s monthly message focused on culture. Gary Kelly even went so far as to state
Sears recently reported that its cash and equivalents have fallen to $276 million from $1.8 billion one year ago. Since 2007, Sears has closed half of its locations and eliminated 137,000 jobs. The open stores are severely understaffed, with some