The remote region of Temburong, in Brunei, is a natural wonderland, inhabited by monkeys, flying foxes, waterfalls and lush vegetation. It is separated from Brunei's main region by a slice of Malaysia, but an 18-mile bridge will soon change that and connect this wonderland to the mainland, reducing the...
Every industry has employee engagement issues. However, two industries consistently rate in the top five as most disengaged: retail and hospitality (restaurants, hotels). So although it did not surprise me when a hotel recently told me their turnover among maids is 96%, it did sadden me.
I read an article written by Alice Zhou at PWC titled, “Improving Company Culture Is Not About Providing Free Snacks.” I smiled because I remind my clients of this on a regular basis. Many companies respond inappropriately to the employee engagement crisis by introducing office dogs, kegerators, and ping-pong...
Last week, my itinerary to speak in the Silicon Valley of India – Bangalore - took me through Germany’s massive Frankfurt Airport. Every 100 meters or so, I saw a billboard that says, “Celebrate Oktoberfest in the Frankfurt Airport.” I instantly thought, “What a strategic concept.” ...
As I settled in my seat for my 21-hour flight to India a few days ago, I quickly got preoccupied with the inflight entertainment system. My choices included My Flight, Movies, TV, Music, Library and Games. The choice was simple for me – Library. I was...
One week ago, major news outlets reported that Wells Fargo has uncovered up to 1.4 million more fake accounts after digging deeper into the bank's broken sales culture. Wells Fargo has now found a total of up to 3.5 million potentially fake bank and credit card accounts, up...
It’s no secret that Sir Richard Branson, an English business magnate/investor/philanthropist/founder of the Virgin Group, is my hero. Why? Because he is a CEO who “gets it” and has the courage to shout his thoughts from the rooftop. What’s “it?” Branson understands that in order...
As reported in USA Today last month, a Wisconsin company is offering its employees microchip implants that can be used to purchase food at work, and access the building and their computers all with a scan of their hand.
A few weeks ago, my blog highlighted the fact that 63% of people would rather receive a new title than a pay raise. Why? Because people want to see that their work has an impact and the promotion is a recognition for their contributions. However, this means...
Zappos. Who would think that an online shoe and clothing shop based in Las Vegas, Nevada, would crack the code of employee disengagement in the faltering retail industry? Well, they have. Why? I believe that one of their practices is changing the culture game. ...