Jill Christensen, Author at Jill Christensen International

08 Jan

THIS is Southwest’s Biggest Problem

By Jill Christensen

The holiday Southwest Airlines debacle. Where do I even begin? My friends, we’re talking about a company that I regularly blogged about because they were tops in employee engagement, and received 5,000 resumes for every open position. Southwest’s operations unraveled

12 Dec

How Do You Become a Purpose-Driven Brand?

By Jill Christensen

The Purpose Power Index recently named the 20 most purpose-driven brands. The index measures commitments to a purpose beyond profit, to improving lives, and to creating a better society and world, and not just for shareholders. The top companies on

28 Nov

The C-Suite Continues to Lack Diversity. When Will We Get It?

By Jill Christensen

According to the 2022 Women in the Workplace report from McKinsey and LeanIn.Org, the C-Suite remains predominantly male and White. Only one in four C-suite leaders was a woman, and just one in 20 was a woman of color. The

08 Nov

Are Remote Workers More Susceptible to Layoffs?

By Jill Christensen

According to a report from KPMG, 91 percent of CEOs across the globe shared the view that a recession is on the horizon and coming sooner rather than later. As a result, in America, half of CEOs say they’re considering

17 Oct

Managers Think Employees Are More Motivated When Being Watched

By Jill Christensen

According to a Return to Office survey, conducted by Fiverr and Censuswide, a third of managers and executives want employees to return to the office full time because they think employees are more motivated when they are being watched. Employees, however, disagree,

03 Oct

What Michael Dell Says Leaders Are Doing Wrong

By Jill Christensen

While many CEOs are demanding that workers go back to the office post-pandemic, Michael Dell – head of Dell Technologies – is bucking the trend. Dell thinks that doing so won’t solve the teamwork or culture-building challenges that some say

19 Sep

Digital Communication Dos and Don’ts May Save Your Career

By Jill Christensen

According to Wordfinder representative Joe Mercurio, “Digital communication doesn’t let us see each other’s immediate reactions, which is why we look for ways to ‘politely’ express irritation.” Passive-aggressive behavior is a pattern of indirectly expressing negative feelings instead of openly

05 Sep

Quiet Quitting: An Idea Whose Time Has Come?

By Jill Christensen

Today’s topic? Quiet Quitting – the latest business buzz phrase. A rejection of the Western hustle culture, no work/life balance, little sleep, and burnout, quiet quitting isn’t quitting the job, it’s quitting the crappy parts of the job. Instead, a

22 Aug

How to Break a Tech Addiction

By Jill Christensen

According to a survey conducted by the Pew Research Center, half of US teens say they use the internet “almost constantly.” Why does this matter? Because these technology addicts are your future employees and there’s evidence that digital addiction is

08 Aug

How to Not Engage Employees

By Jill Christensen

During a companywide Q&A meeting in June, Meta CEO Mark Zuckerberg appeared visibly frustrated after an employee asked whether Meta Days (extra time off introduced during the pandemic) would continue in 2023. “Given my tone in the rest of the