The linkage between employee engagement and customer engagement is undeniable. As I wrote in my book, your customers will never love your company if your employees don’t love it first. If the employee experience is poor, it will be difficult
If you work in certain professions, beware: Your co-workers may be egomaniacs. According to a survey of more than 380,000 workers across 480 professions released by compensation research company Payscale, 74% of private chefs, 72% of CEOs, and 65% of
On a recent flight on Southwest Airlines, I leisurely opened the in-flight magazine. Imagine my surprise and delight when I saw that the President & CEO’s monthly message focused on culture. Gary Kelly even went so far as to state
Sears recently reported that its cash and equivalents have fallen to $276 million from $1.8 billion one year ago. Since 2007, Sears has closed half of its locations and eliminated 137,000 jobs. The open stores are severely understaffed, with some
As we welcome my favorite month, I’m reminded of my favorite song. “September” is a song by American R&B band Earth, Wind & Fire, written by Maurice White, Al McKay and Allee Willis. It was released as a single in
