Got Empathy?

Businessolver, a leader in cloud-based benefits administration technology, recently identified a gap that exists between CEOs and employees in how best to inspire workforces, and keep people engaged, productive and proud.  The study found that 60 percent of CEOs view their organization as empathetic vs. 25 percent of employees.

The first Businessolver Workplace Empathy Monitor, which it expects to be an annual report, also found that 31 percent of employees think companies only care about profits and don’t care as much about employees.  “The welcome news is that all audiences agree that empathy in the workplace is important,” said Jon Shanahan, Businessolver CEO. “But employers have their work cut out for them to align leadership and their workforces to embrace understanding and action.”

How does a person be more empathetic (both at work and in life in general)?  According to the report:

• Verbally acknowledge that you are listening (76%).
• Maintain eye contact (72%).
• Show emotion (70%).
• Ask questions (62%).
• Make appropriate physical contact (62%).

It warms my heart that companies like Businessolver are conducting this type of research and sharing the findings.  Why?  As I say in my book, If Not You, Who? Cracking the Code of Employee Disengagement, leaders must be fully present and wear their heart on their sleeve in order to re-engage employees.  The more you get to know your people, the more they’ll respect you.  The more they respect you, the more engaged they’ll be.  The more engaged they are, the smarter and harder they’ll work.

I know we are suffering from a global leadership crisis, but you don’t have to fall into this trap.  Leadership is not difficult.  With focus, mindfulness and commitment, you can begin being a better leader right now by choosing to embrace the traits above.  The impact is profound; let me know how it goes.