leaders Archives - Jill Christensen International

05 Jul

Hire to Fire. Yes or No?

By Jill Christensen

Insider.com recently reported that managers at Amazon, the world’s largest online retailer, intentionally hire people that they know they’re going to fire. Why? Because managers are expected to lose, either through voluntary attrition or termination, a specific number of employees

07 Jun

Broken Promises Are Causing Employee to Cry Foul

By Jill Christensen

According to several professors at the University of Massachusetts Lowell, as returning to the office becomes a reality for more companies, there seems to be a disconnect between leaders and employees regarding remote work. The professors analyzed a dataset that

24 May

Toxic Workplaces are Crippling the Hospitality Industry

By Jill Christensen

Tales of worker scarcity have skyrocketed in many industries since the beginning of the year. The issue is now heating up in the food and hospitality business, as more people are vaccinated and opting to dine out. According to the

10 May

No Party at Party City

By Jill Christensen

This past Saturday morning I was in Party City at 8 a.m. purchasing a cake topper for an important celebration in my life. As I approached the cash register, I heard an employee say to the manager, “Karen just walked

10 May

Gallup Announces the Great Places to Work

By Jill Christensen

Gallup recently honored 37 organizations, which average 14 engaged employees for every one actively disengaged employee, which the Gallup website says is nearly seven times the rate in the U.S. and more than 15 times the rate for workforces globally.

03 May

Three Ideas to Catapult Employee Engagement

By Jill Christensen

In my book, If Not You, Who? Cracking the Code of Employee Disengagement, I put forth a four-step process to re-engage employees, which serves as the foundation for your culture: hire people whose personal values align with your company’s values, align

25 Apr

How to Ensure Your Company Doesn’t Flounder Like Retail

By Jill Christensen

Bloomberg recently reported that the battered American retail industry has taken a few more lumps as of late, with stores at both ends of the price spectrum preparing to close their doors. The Payless Inc. shoe chain recently filed for

19 Apr

What Do Workers Want Most Out of Their Job and Company? This.

By Jill Christensen

Thirty-five percent of employees have changed jobs within the past three years and 91 percent of these employees left their company to do so, according to Gallup’s State of the American Workplace Report. With all of this seemingly unwanted movement,

11 Apr

Want to Increase Employee Engagement? Your Slackers Need to Go

By Jill Christensen

Last month, 94-year-old Loraine Maurer celebrated her 44-year anniversary working at McDonald’s. Since 1973, Maurer has worked at a number of U.S. locations in Evansville, Indiana. During the winter months, fellow McDonald’s coworkers and loyal customers pick her up and